Technical Services Operator
Johnson Controls
Onehunga, Auckland, New Zealand
6d ago

Overview

This role focus on delivering an excellent customer experiences to residential and small commercial prospective and existing customers of ADT Consumer Security, New Zealand, Specifically for the installation and commission of security equipment and services.

The resolution and prevention of technical difficulties with security equipment and services through pro-active and reactive remote assistance and field service appointments.

Specific Accountabilities :

  • Scheduling of new customer installation and connection to monitoring appointments.
  • Dispatch of field technicians’ resources to complete installations and Service jobs
  • First point Technical support resolution resolves wherever possible
  • Dispatch of field technicians to pro-active and reactive service appointments.
  • To develop and maintain excellent field technician relationships, ensuring engagement in process development, compliance with process requirements.
  • Identification of remote office resolution opportunities and development of a technical capability to resolve.
  • Responsible to cover Residential customers, Small Business customers, Commercial customers, Monitored and non-monitored alarm customers.
  • Qualifications - External

    Who are we looking for?

    In this role you will be co-ordinating and organizing field technicians, so we are looking for someone with previous experience providing support to field based technicians or contractors.

    Candidate should have an IT background preferably a tertiary qualification.

    You must have excellent written and verbal communication skills with the ability to provide concise accurate information.

    You will be a logical thinker who can look at a situation, understand what is causing a problem and take appropriate action.

    You will also be able to offer excellent customer service to our customers and internal stakeholders.

    How to apply

    If this position interests you and you are keen to explore this opportunity further, then Click on the APPLY button, which will direct you to our website to submit your details and complete you application for this role.

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