Estée Counter Manager - Life Pharmacy Newmarket
Brand : Estée Lauder - Brand
At the Estée Lauder Companies, we believe our talented and driven Counter and Retail Managers are what make our Brands great to work for.
We have a commitment to bringing the best to everyone we touch this includes our customers as well as our talented teams.
The Opportunity :
Fixed Term Maternity Cover for 1 year
Full time, 37 hours per week
This role is employed by Life Pharmacy
As a Counter Manager you will be responsible for driving retail sales while delivering 5 Star Customer Service. This involves leading and developing the talent and capabilities of your team to achieve optimal performance.
You will be responsible for delivering retail operational excellence to provide an efficient and effective work environment.
By spending the majority of your time on the floor, you will lead by example in ensuring high touch service is delivered to each customer.
What we look for :
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop the counter team to achieve customer service, sales and operational targets.
We look for a combination of the following abilities and experience :
Previous counter or retail management / assistant retail management experience or experience working in a customer service environment at a supervisory level
Business planning experience including setting sales and / or customer service targets, sales analysis and staff scheduling
Some background in coaching and leading a team to achieve sales and / or customer service targets
The ability to provide inspirational, authentic and personalised customer service
Experience in creating and executing in-store events
Previous experience with retail point-of-sale software
Proficient in Microsoft office and social media such as Instagram and WeChat
You will need to be available to work retail hours including days, nights, weekends and special events.
While artistry qualifications as advantageous, this is not essential. We believe with the right fundamental skills, confidence and commitment to learn our internal training and development offerings can enhance these existing skills to our desired level.
In return we offer :
Strong education programs, customer service and leadership development
An amazing company culture
Generous free product allocations and opportunities to purchase at wholesale
Opportunity to earn commission
To apply :
As part of the application process you will be requested to complete a short video interview (don’t worry, it’s easy!).
Please note, applicants must be able to provide proof of right to live and work in New Zealand. You must also old a valid passport as you may be required to travel internationally.