Marketing Executive - Customer Communications
Tower Limited
Auckland, New Zealand
2d ago

Marketing Executive - Customer Communications

  • Central Auckland location - close to Britomart
  • Tower's transformation into a New Zealand challenger brand is well underway. We're on a mission to change the insurance industry as we believe customers deserve better.

    We are looking for a Marketing Executive, Customer Communications to contribute to the success of Tower by assisting the marketing team with developing and implementing communications that achieve business, brand and customer outcomes.

    What you'll do day to day

  • Work alongside Senior Marketing Manager, Customer Communications, to develop and implement customer communications across the full lifecycle, including marketing communications, automated communication, and operational customer communications
  • Lead the delivery of smaller campaigns and customer initiatives when required
  • Assist the marketing team with larger campaigns and projects when required
  • Manage the day to day operation of our marketing automation tool, from developing emails to building workflows to list imports, data segmentation and data maintenance.
  • Manage operational customer documents and communications, including liaising with external mail houses
  • Manage delivery of regular campaign reports and analyse performance
  • Work with teams across Tower to deliver communications and collateral
  • Provide general marketing support as required - for example fulfilling incentive requests and allocating Airpoints
  • Proactively manage business risks associated with the role. Includes electronic archiving of all produced material, managing sign-
  • offs and documenting new business processes

    This is an exciting opportunity for a passionate marketing professional to join a business that is challenging the insurance industry.

    You will align to our cultural aspiration of passionate people doing things differently and our values of being Driven, Passionate, Brave and Collaborative.

    You will have proven experience at developing marketing campaigns and customer communications as well as strong analysis / reporting skills.

    You will have excellent communication skills with the ability to work autonomously and flexibly. Ideally, you will also have experience in building and executing communications using marketing automation.

    In return, this is what we can offer

  • Plenty of variety
  • A strong leadership group dedicated to creating an environment for your success
  • Modern office environment located in downtown Auckland
  • Complimentary life and income protection insurance + extra annual leave
  • Tower prides itself on being a diverse and inclusive environment. We embrace and encourage our employees to bring their whole selves to work, and to celebrate their age, gender, sexual orientation, race, religion and anything else that helps to make our people unique.

    This is an exceptional opportunity and we're looking for exceptional candidates! Apply today; applications close Tuesday 12 November 2019.

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