Credit Consultant - Hardships
Heartland Bank
Auckland, NZ
3d ago

Kia ora! We’re looking for a new Credit Consultant - Hardships to join our awesome Collections team based in Newmarket, Auckland.

Is this your next role?

You’ll manage hardship applications in our Consumer portfolios. You’ll be liaising directly with clients to discuss and process their applications.

Does this sound like you?

You’re have lots of lending hardship experience. You enjoy helping people and you’re able to manage tough conversations in a kind way.

You’re keen to help your team out, you can handle being in an evolving work environment and you’re known for being great to work with.

With strong communication skills, you’re a pro with :

  • Strong customer service experience
  • Lending hardship knowledge
  • 3 years New Zealand based credit control / lending experience in either the banking or finance company sector
  • Two years NZ finance company credit control experience
  • A recent working knowledge of Credit, Privacy and CCCFA legislation and regulations
  • Can you see yourself here?

    We’re innovative and always evolving. We work together as one team and have big ambition. We’re committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people.

    We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, Rainbow Committee, Diversity Committee and our Green Team).

    Some of our other benefits include :

  • te reo Māori lessons
  • yoga and mindfulness classes
  • daily breakfast, fresh fruit and Friday night pizza and drinks
  • Diversity & Inclusion

    At Heartland, we’re proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers.

    We’re currently working towards getting the Rainbow Tick and becoming a Hearing Accredited Workplace.

    Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team.

    Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter.

    In your application, feel free to let us know what your pronouns are (for example, she / her, he / him, they / them etc).

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