Customer Service Representative
Foodstuffs North Island
Palmerston North, Manawatu
4d ago

Are you looking for an opportunity to join a customer driven team, working for New Zealand’s Retail Employer of the Year?

Are you driven and experienced in delivering excellent Customer Service? If so, we may be the business for you!

About the role

We are currently looking for two Customer Service superstars to support our Customer Services Team servicing our retail customers, based at our Customer Service Centre in Palmerston North.

These are

Permanent part time positions with the following hours :

  • Saturday and Sunday 8.00am - 4.30pm ,
  • Saturday and Sunday 11.30am - 8.00pm .
  • Each role focuses on building and retaining relationships with customers, ensuring a superior and professional level of customer service is provided in a timely manner.

    Key responsibilities and duties include :

  • Responding to internal / external customer queries and phone calls,
  • Ensuring that all calls, queries, complaints, and enquiries are investigated and logged in the Customer Relationship Management system,
  • Generating referrals to the appropriate store or business unit where appropriate,
  • Making outbound calls to both internal and external customers,
  • Being available to cover shifts and work public holidays / weekends when requested.
  • About you

    We invite applicants that are highly motivated, friendly, and outgoing with a great team attitude to apply for this role.

    The successful applicants will display excellent communication skills, high presentation standards, honesty, and an excellent work ethic.

    Successful candidates would ideally have the following Professional / Technical expertise :

  • Fantastic phone manner and excellent interpersonal and written communication skills,
  • Experience in customer service and a proven team player!
  • A quick learner with the ability to work unsupervised,
  • Salesforce and SAP experience preferable.
  • Who we are

    A true kiwi success story, Foodstuffs North Island are a co-operative with a team of 25,000 in a growing network of 300+ stores (PAKnSAVE, New World, Four Square, Gilmours and Fresh Collective).

    We serve over 1.3 million customers every week in the most awesome little country in the world. As a business we have a customer driven focus and constantly strive to develop and improve how we do things in-store, online and in the support centre.

    As an accredited employer we offer a range of benefits as well as the opportunity to develop your career within NZ’s largest retailer.

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