Customer Success Manager
Auckland, New Zealand
16m ago

Job Details

Do you enjoy helping customers achieve business value faster and making an impact on their journey towards their business vision and outcomes?

The Success Manager leverages deep business and industry knowledge to partner with customers to help them accelerate business value and ROI from their investment with Salesforce.

You will align at all parts of an organisation from the C-level to the business administrators, building and maintaining strong relationships to help customers progress on their transformation journey! This means helping them leverage Salesforce to transform their business, engage with their own customers in whole new ways.

The end result is increased value, retention, customer satisfaction, and ultimately the expansion of Salesforce’s footprint! Responsibilities : Leverage our Customer Success Methodology and partner with customer executives to understand their objectives, assess their capabilities and prescribe recommendations to help them accelerate the achievement of their business objectives and build a transformational vision Focus on customer intimacy deliver business impact and innovation to a customer’s business by truly understanding our customers’ key business issues and opportunities Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the C-Level down, in order to help customers achieve their objectives Evangelize the capabilities of Salesforce across all of our Clouds Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Salesforce.

com features and associated business benefits to address their needs Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed When appropriate, recommend additional Salesforce Cloud Services needed to drive success Serve as a customer advocate in driving industry best practices and the evolution of Salesforce.

  • com product and platform functionality, courses and administrative services integral to the customer's success Preferred Qualifications & Skills : 12+ years of relevant work experience Ability to drive effective and influencing conversations at the C-level;
  • facilitate difficult discussions and be adept at handling objections Navigate customer organizational structures to identify and build relationships with executives and stakeholders who define the company's strategic objectives Strong consulting skills and proven results working as a Trusted Advisor to drive business value for clients or stakeholders Credible and effective C-level advisor and coach, especially around change management (cultural, technical or business) In-depth knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation Strong knowledge of Salesforce product and platform features, capabilities, and best use Ability to quickly grasp and distinctly explain technological and business concepts Other Qualities : Passionate about Customer Success A strong point of view and executive presence.

    Confident, but not arrogant, a great storyteller Ability to move fast and drive business value and results Embodies Aloha culture : A team player that everyone enjoys working with and has a generous heart Trust Salesforce's core values Ability to adapt, excels in high levels of uncertainty and change *LI-Y

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