Team Leader, OIA and Complaints
Wellington, NZ
4d ago

Job Description

  • Opportunity to lead and develop a high performing team of experts to support our Operations and Health and Technical Services Group
  • Permanent, full time opportunity
  • Location within New Zealand is flexible
  • Team Leader, OIA and Complaints

    About the role

    The Team Leader OIA and Complaints manages the coordination of responses to all Operations-related OIA, complaints, Parliamentary Questions and ministerial correspondence as well as Infringement processing.

    This includes managing 4.5 team members, providing them with direction, mentoring and support.


  • Team Leadership - Establish clear accountabilities, expectations and performance standards with direct reports. Ensure that regular performance management and development occurs.
  • Monitor individual and team performance to ensure that performance targets are met. Anticipate future capability needs identifying gaps in capability and addresses these gaps through targeted recruitment and development or other actions.

  • OIA's, Privacy Requests, Ministerial Correspondence and Parliamentary Questions Ensure that the team responds to OIA's, Privacy Requests, Ministerial Correspondence and Parliamentary Questions in an effective, efficient, accurate and timely manner to meet legislative and Minister's Office requirements.
  • Complaints Ensure that the team delivers accurate and timely responses to complaints and that common themes are communicated to relevant internal stakeholders.
  • Infringement processing Oversee infringement processing to ensure that this is undertaken in a timely and accurate manner.
  • Quality Assurance - Ensure accurate records are maintained. Work collaboratively with the wider team to share information and feedback.
  • Identify and make continuous improvements to team systems and processes.

  • Relationship Management Manage constructive working relationships with internal and external stakeholders.
  • Skills & Experience

  • In depth knowledge of the Official Information Act 1982, and the Privacy Act 2020
  • Knowledge of the Health and Safety at Work Act 2015 and associated regulations.
  • Excellent people management and interpersonal skills
  • The ability to plan, prioritise, and organise work effectively and efficiently to deliver required results.
  • Effective, accurate and succinct communication in a wide variety of settings and styles
  • A focus on quality assurance and continuous improvement.
  • Ability to identify and manage risks
  • Ability to work effectively under pressure, and manage competing priorities
  • Strong attention to detail
  • Ability to develop and manage relationships with a range of stakeholders with differing priorities
  • Excellent judgement and decision-making skills.
  • About WorkSafe

    WorkSafe New Zealand, Mahi Haumaru Aotearoa, is the primary workplace health and safety regulator our vision is that everyone who goes to work comes home healthy and safe.

    Our people are passionate about our vision and embrace and demonstrate our WorkSafe Values - Ngā Mātāpono :

  • Whakakotahi we're united in a strong purpose
  • Kōrero mai we engage meaningfully
  • Tiakina mai - we're entrusted with a duty of care.
  • WorkSafe offer a range of benefits including free life, trauma and income protection insurances, discounts on health insurance and eye care, four weeks annual leave plus three days WorkSafe leave, and learning and professional development opportunities.

    We operate on a flexible by default basis, allowing you and your manager to create a flexible work experience that supports you and the business to succeed.

    There are a range of networks you can become part of, such as our Te Rōpū Atuapiko Rainbow Network, WorkSafe Wahine Women's Network and our Kapa Haka group.

    How to apply

    Click the apply link, complete an application form and submit a copy of your CV and cover letter.

    For further information please contact careers with any queries, or to find out more about WorkSafe New Zealand go to

    Applications close on Thursday 2 December

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