About the role :
The Category Customer Manager is responsible for developing retailer-tailored strategies that support the delivery our company’s targets.
As part of the ANZ Commercial Strategy team, this role will be the primary point of contact for Account Managers and will effectively communicate category plans within the Execution teams.
Individual must work independently and cohesively as part of a team as well as work with cross functional partners in areas such as Sales, Commercial Performance, Brand, Category Development, Field Sales, Procurement, Demand Planning, etc.
They will be responsible for mentoring and the career development for one direct report. Individual will support one of the ANZ Business Units at Kraft Heinz Company.
Responsibilities :
Delivery of Annual Operating Plan
Identify risks, develop and monitor retailer-oriented plans through cross-functional initiatives
Communicate category strategy and assumptions, engaging sales, marketing and demand planning teams
Manage volume calls and understand performance drivers behind sales execution, working across functions to address execution needs.
Development of category-specific retailer strategies
Work with sales on bottom up customer planning, including customer segmentation, shelf relay opportunities, ranging gaps and promotional activation
Understand category role internally and across different customers, developing external customer rationale for promotional strategies based on insight
Innovation (NPD) selling story and assumptions
Define customer target setting for new product launches, including distribution, list price and margin assumptions
Build commercial plan for NPD and engage sales in the sell story and in-store execution.
Business support
Assess ranging gaps across customers to drive profitable sales growth.
Deliver the annual distribution drive plans to management and Field.
Track implemented recommendations and analyse post event assessment of in-store activation.
Develop and leverage tools, processes, insights and systems capabilities associated with range, shelf layout and distribution performance.
Work closely with the balance of Commercial Finance, Category Development, Brand, Revenue Growth Management and Field teams
Validate mid-long term forecast assumptions and identify risks based on customer insight.
Engage with the Field team to understand and develop action plans at customer level
About you :
4+ years of working experience in Category Management . FMCG is desired.
Advanced Excel and Power Point
Nielsen and / or Aztec scan / panel is advantageous
Promotion and / or range modelling
Strong commercial acumen ideally through direct experience in Sales or Category management
Customer facing experience to sell plans to customers
Strong interpersonal skills to influence and sell recommendations internally
Action-focused mindset with proven ability to deliver through others
Collaborates effectively across market and functional boundaries with proven stakeholder and project management experience.
Benefits program :
We empower our people to own their work- and it’s true our employees are our competitive advantage so we take care of our Kraft Heinz family with our Live Well’ benefits program :
Hybrid Working- flexibility around when and where you work
Free Food - our kitchen is fully stocked with our products for you to enjoy!
Gatherings - monthly drinks & nibbles- End of Year Celebration
Wellbeing - annual health checks & flu shots- onsite wellbeing sessions & webinars
Volunteering volunteer days with Foodbank- meal packing events for our Global partner Rise Against Hunger
Keeping Fit join our Run Club and sign up for discounted gym memberships & classes
Purchase Leave purchase additional annual leave at the beginning of each calendar year
Parental Leave - 12 weeks paid parental leave for primary caregivers
The Kraft Heinz Company Australia & New Zealand is an equal opportunity employer committed to providing a working environment that embraces- promotes and values diversity and inclusion.
Research shows that candidates from underrepresented backgrounds hesitate to apply for roles if they feel they don’t meet 100% of the criteria.
So, if this opportunity excites you and you think you have skills and experience that can add value (even if not specified), please don’t hesitate to apply!
Newmarket - Auckland
