We are seeking an experienced Level 3 Systems Engineer to join our team onsite at a customer location in Wellington. This is a blended role providing traditional BAU support primarily across the Microsoft technology stack (Windows Server, Azure, M365) whilst also working out of a project backlog when capacity allows.
The key focus of the team is stability and availability of the client’s IT environment to ensure all compute infrastructure services are available to the client business needs.
To achieve this, we require people with technical excellence, issue ownership and the delivery of professional, consistent, and quality service to our clients.
Core functions of the position include :
Client Ownership :
Ensuring consistency in delivery of service, as defined within Service Level Agreements
Maintaining the documented architectural standards for Clients
Attending Client Operational meetings as required
Escalation point for Client related queries, incidents, or problems
Implementation of change requests following agreed change processes
QA’s daily / weekly / monthly checks and inputs to service reporting
Ownership of Client specific operational processes and standards
Identifying process improvement opportunities and reporting of such
Input toward Statements of Work and implementation of small ad-hoc projects
Technology Ownership :
Setting and maintaining operational standards for nominated technologies
Liaising with vendors or Datacom Vendor relationship managers to ensure support and escalation procedures are in place
Identifying opportunities for technology innovation within or across Clients
Ensuring technology specific support documentation is in place
Providing ongoing mentorship to team members on nominated technologies
Responsible for ensuring professional, consistent, and quality delivery of service to our Clients in line with Service Level Agreements and the Client and Technology ownership functions described above, including :
3rd Level Incident / Problem Management
Ad-hoc funded project work
Provide afterhours support on a roster basis.
Act as an escalation point for the Level 2 support team
To maintain a working technical knowledge of operating environments, network systems and hardware managed.
To maintain an up-to-date knowledge of product directions.
Develop and maintain professional qualifications and skills
Maintain an advanced knowledge of current networking technologies and products
Manage personal objectives and responsibilities
To maintain at all times the confidentiality and privacy of clients and individuals as required by the Privacy Act.
To maintain a high standard of personal, oral, and written communications.
Other responsibilities may arise as a course of our business. Flexibility is a key component of this role, and therefore, you may be expected to accommodate items as they arise.
Encourage other members of the Compute team to adhere to defined standards, policies, and procedures.
Provide technical advice and support on server issues to the other members of the Level 3 and wider group.
Work together with other team members to achieve common objectives.
Key Technical Experience / Skills
Core Technical Skills : Microsoft server operating system and core productivity applications. Virtualisation technologies.
Microsoft messaging systems Azure and Microsoft 365 Enterprise Antivirus products i.e Symantec, Fortinet Systems monitoring tools Hardware and Storage PowerShell scripting
Desirable Technical Skills : VMware ESXi server Citrix Desktop virtualisation Experience working in a DevOps environment Ansible Kubernetes / Docker Source control i.e. GitHub
Certification level : Microsoft MCSE or equivalent experience
Due to the nature of the Client you will be working with you will need to be an NZ Citizen / Permanent Resident and have the ability to pass additional government security clearances or have lived in the 5 eyes for the last 5 years.