Insurance Consultant – Contact Centre – 4 roles available!
AA Insurance
Hamilton , NZ
4d ago
  • Newly created roles
  • Growing team
  • Ongoing training and development
  • AA is a known iconic and trusted NZ brand. This is reflected in the fact the AA Life has been voted the Most Trusted Brand by Readers Digest for a number of years.

    We are looking for a four superstars to help us keep that winning streak going!

    The ideal candidate will enjoy dealing with people, have an excellent phone manner and be highly motivated with loads of drive and energy.

    Your efforts will not only reward you but will genuinely help others who need professional, friendly and efficient service.

    With your proven history, you will be required to :

  • Manage telephony (inbound and outbound) sales & customer queries, and email
  • Inform customers of our products and services ie Life, Pet, Travel and AA Membership
  • Use Salesforce to manage queues and your customer interactions
  • What you need to bring to the role :

  • Excellent written and verbal communication and
  • Ability to listen and then put into action
  • Aptitude to self-motivate and take personal accountability
  • Capability to work within a wider team
  • Empathetic, with a positive outlook
  • Previous sales experience in a contact centre or customer service environment would be advantageous as would an understanding of medical terminology
  • High level of computer literacy in MS office suite, web-based data systems ie Salesforce
  • This is a full-time position reporting to the Contact Centre Manager. We currently operate Monday to Friday 8am to 6pm on a roster basis.

    We aim to hurry the recruitment process along as quickly as we can, so if this sounds like you, please apply online today!

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