D365 Support Technical Consultant
Datacom
Auckland, New Zealand
4d ago
  • Our purpose
  • Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

    Our team

    Fantastic, role and chance to join New Zealand’s biggest dedicated Dynamics 365 practice and work within New Zealand’s biggest IT Professional Services company! Our scale and experience means we get to do the most interesting, complex and challenging Dynamics 365 projects that this country (& Australia) has to offer.

    Don’t be scared by our size, our team exists and operates with autonomy within the wider Datacom business, giving us the best of both worlds, scale and support along with flexibility and the remit to carve a new path for ourselves.

    We’re on the lookout for passionate, talented, smart and dedicated people to continue our growth and success. So welcome.

    The Nitty Gritty

    We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies.

    We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations.

    With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds.

    We are local at heart, yet world-class in capability.

    About the role

    This is a great opportunity where as the D365 Support Consultant you will provide technical support of all aspects of the D365 customer needs.

    You'll hold and build relationships with our internal support teams and our customers. You will also assist with .Net development project work when available.

    Day to day might include...

  • Carrying out Tier 3 technical support investigation and resolution activities for customers
  • Carrying out and managing scheduled maintenance activities for customers
  • Support related documentation and reporting
  • Training customers and D365 team members
  • Interact with technical and functional consultants as part of resolution and maintenance
  • Interact with customer personnel, for the purposes of understanding business and technical issues and requirements and formulating resolutions
  • Work with the members of your own and other teams to maintain best practice for support
  • Be part of the on-call schedule
  • Any other tasks required to deliver desired customer or team outcomes
  • Experience for the role

  • net development and issue resolution essential
  • Dynamics 365 CE application
  • Support mechanisms and processes
  • Issues investigation and resolution
  • Communications (written and verbal)
  • Microsoft stack (Power Apps etc)
  • At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy.

    We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few.

    We operate at the leading edge of technology to help NZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

    If this sounds like the opportunity that excites you and will challenge you we are keen to hear from you now. Just apply online!

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