Support Analyst Team Leader
Ryman Healthcare
Christchurch, NZ
5d ago

Use your passion for people and continuous improvement to help lead and set the strategic direction of our Support Analyst team!

  • Enjoy the freedom to innovate and drive excellence
  • Be part of a Technical team executing a clear vision
  • Join one of NZ's most successful and fastest growing companies
  • Ryman Healthcare

    At Ryman we are pioneering a new way to live for a new retirement generation! Our trailblazing spirit can be felt in every Ryman experience like our award-winning myRyman Care app and our flexible working arrangements.

    We are strengthening our Technology team to support our goal of being the most innovative Retirement Living and Aged Care provider in the world.

    We are looking for people who share the same characteristics as us : kindness, excellence and teamwork. People who care about and who want to make a difference. Sound like you?

    What will you do?

    Based in Christchurch, you will lead the Support Analyst team, who provide Level 3 complex support for our Ryman built apps and other resident facing systems.

    In this role, you will develop and uphold a supportive, connected culture, as well as coaching team members to enhance their performance.

    You will contribute to the strategic direction of the team, while also remaining hands on by supporting the team with feature releases and configurations.

    Key responsibilities include :

  • Leading the Support Analyst team by encouraging a growth mindset, coaching team members, facilitating performance discussions and ensuring the team are aligned with strategic goals
  • Overseeing day-to-day team operation, monitoring performance, upholding technical quality, prioritizing technical improvements, and reporting any concerns
  • Measuring, analysing and reporting on relevant metrics to ensure continuous improvement of our systems and processes, as well as reviewing customer feedback to identify areas for development
  • Working closely with the wider Technology team to enhance the functionality of the systems and processes for our residents and team members, as well as looking for ways to enhance back-end functionality
  • What's in it for you?

    If you are the sort of person who loves working with a team of people who work to a clear purpose and have fun doing it, you'll love this role! In addition, a career at Ryman offers :

  • Ongoing support for professional development
  • Attending industry events
  • Career progression opportunities
  • Opportunity to join the Ryman Employee Share Scheme
  • Additional wellbeing leave and a flexible working policy
  • A social and supportive team environment
  • You will join one of NZ's most successful and fastest growing companies
  • Access over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail
  • Social club events, free fruit, furry Friday's (bring your dog to work), free yoga and gym membership, foosball table and table tennis tournaments
  • Regular innovation days
  • Who are you?

  • A critical thinker; identifying improvement opportunities comes naturally to you and you are not afraid to challenge the status quo
  • Have experience coaching and mentoring others and you thrive off collaborative teams who demonstrate a growth mindset
  • Value people and kindness, and are as passionate about improving the lives of others as you are about delivering exceptional business applications
  • Strive for excellence and constantly look for ways to exceed expectations
  • Believe in the value of strong, positive, trusting teams who work together as one
  • As a resilient person you keep going, even when there are bumps in the road and you show composure under pressure
  • Value communication that is simple, clear and straight to the point
  • If you are interested in joining an organisation with a clear purpose and a commitment to safety, kindness and excellence, we would love to hear from you. Apply now!

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