Customer Service Officer - Micro and SMEat Inland Revenue Department
Inland Revenue Department
Takapuna, NZ
5m ago
source : New Zealand Government Jobs

About this role

  • Use your expertise and passion for working with customers to make a difference
  • Based in Tauranga, Christchurch, Dunedin, Takapuna, Napier and Palmerston North
  • We have a number of fixed term opportunities available until July 2022
  • About Us

    Inland Revenue is an essential part of the fabric of New Zealand. We collect most of the revenue that our government needs to fund and administer the significant social and economic policy programmes that provide support and care for the people of this country.

    We want to be a world-class revenue organisation who makes it simple and efficient for people to pay their taxes and receive their entitlements, and we have spent the last few years realigning all aspects of our organisation to enable this to happen.

    We have updated technology and introduced agile and multi-disciplinary teams who network together to create outcomes for the government and people.

    IR is delivering in an ever-increasing digital world, but it's still for people.

    The Opportunity

    We have a number of exciting opportunities on offer for Customer Service Officers (CSO's) to join our Micro Business and Small to Medium Enterprise (SME) teams.

    As a customer-centric organisation, our goal is to give our customers the best possible experience. We're looking for talented people who can support our Customer Services workload as we transition from current to future state through our Business Transformation programme of work.

    Due to government priorities we have been given additional funding resulting in an immediate need for a number of CSO's to join us until July 2022.

    In this role, you will be at the frontline answering our customers inbound queries. You will be the first port of call for our diverse range of customers via voice, web messages or email channels.

  • This role will require a strong level of commitment to delivering a high standard of customer service. This is not your average Customer Services role;
  • our environment is future focused, and we look to hire people that are passionate about the service they provide, who crave constant learning and are committed to what they do.

    Do you have what it takes to be a successful CSO?

  • Ideally, we are looking for;
  • Highly effective communication and questioning skills
  • The ability to engage with each customer to really understand their needs
  • A knack for problem solving and thinking on your feet
  • Someone who is tech savvy and keen to transition to and learn new technologies
  • The ability to be friendly, composed, patient and resilient
  • A talent for multi-tasking with a positive, 'can do' attitude!
  • A desire to improve, be results focused and actively respond to feedback
  • To ensure your success, we'll provide in depth training and support from our experienced trainers, with regular coaching and performance feedback from within the business.

    We operate within an agreed nine-hour band of 7 hours 35 minutes per day, to be worked between 7.25am and 8.30pm Monday to Friday and between 8.

    00am and 5.00pm Saturday. If you are shortlisted for this vacancy you will need to complete online assessments as part of the recruitment process.

    If you're interested, please apply today!

    Please click 'apply' and submit a CV along with your cover letter.

    For further information please see the attached Job Expectation or if you have questions please email careers ird.govt.nz

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