Team Leader - Oranga Tamariki - Palmerston North
Oranga Tamariki—Ministry for Children
Manawatu - Wanganui - Palmerston North
4d ago
source : New Zealand Government Jobs

About us Mō mātou

Oranga Tamariki - Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values :

  • We put Tamariki first
  • We believe Aroha is vital
  • We respect the Mana of people
  • We are Tika and Pono
  • We value Whakapapa
  • We recognise that Oranga is a journey
  • About the role Mō te tūnga

    As a Team Leader you will provide leadership to the Customer Information Requests Team to ensure the effective day-to-day operation of the team and maintain consistent standards and processes for all services provided.

    This role is primarily a team management position but also includes :

  • Managing auditing
  • Reporting
  • Incident management
  • Stakeholder collaboration
  • Providing excellent service and support to the capability coach and assessor team
  • The team itself is responsible for responding to and researching customer requests in a timely and concise manner.

    Because this role is supporting a coach and team, it needs full visibility in the office which means it is a full-time, 40 hour per week position on a fixed-term contract.

    We offer a competitive salary, a collaborative and supportive culture, and the opportunity to expand your leadership skills as you build a brand-new team within a government ministry.

    About you Mōu

    If you have proven leadership experience in administration or customer service, we want to speak with you!

  • The ability to build and maintain a high-performance team. You will be an engaging communicator
  • A sound decision maker
  • A strong desire to provide our team members and customers with a quality experience
  • You will have negotiation and conflict management skills
  • The ability to facilitate change
  • The ability to provide your team with oversight and advice on organisational performance and be able to offer guidance and solutions as needed.
  • How to Apply Me pēhea te tuku tono

    Apply online with your CV and cover letter. If you are an Oranga Tamariki employee already, please apply through your myHR portal.

    If you have any questions about the role, please contact Naomi Houston on naomi.houston ot.govt.nz. Applications close : Thursday, 9 July, 2020 but get your application in as soon as possible as we are wanting to move quickly.

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