Data Centre Account Manager
Auckland, New Zealand
5d ago

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

About the Role

The Data Centres Account Manager is dedicated to managing and processing the commercial aspects of a customer’s relationship with the data centre.

The Account Manager will be the first point of contact for a customer issue in relation to their account. You will also work with your team to ensure that all repeatable customer requirements are met including the processing of billing, reporting, CPI and price adjustments and formulaic contract renewals.

The team may at times also lead smaller sales, and in particular sales of additional products to existing customers in support of the wider sales team

What You’ll Do

  • Oversee and improve existing accounts by building and strengthening relationships with valued Datacom customers
  • Identify opportunities for additional business within existing customer accounts through a proactive approach to customer service and sales
  • Onboard new customers in collaboration with the Operations Enablement and Sales teams
  • Process customer invoices, customer renewals and customer billing changes
  • Proactively seek out opportunities for improving efficiencies, business processes and ways of working
  • What You’ll Bring

  • Strong knowledge of the data centre business and customer base
  • Experience managing data centre customer contact and requests
  • Previous Account Management experience in a similar role and environment
  • Strong knowledge of the administrative, billing side of Data Centres and relevant applications and systems
  • Why you want to join us

    At Datacom we believe that doing good, is good for business. We’ve maintained our local family feel whilst expanding globally, across Australia, ASIA, US and the UK.

    Our brand and reputation depend on proving the promise’ and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business.

    We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment.

    If you want to join a company making a difference, apply now!

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