Infrastructure & Operations Analyst
AIA
Auckland, NZ
1d ago

At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time.

Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come.

AIA Insurance for Life, Health and Wellbeing.

Why work in Tech?

In the Technology team, we strive to be at the cutting edge of technology. By delivering agile and innovative tech solutions, we use our expertise and technical skills to help support the organisations strategic goals.

We also provide a range of invaluable IT support services to our employees and distribution partners.

To support the Ascend 200 strategy, we have embarked on a significant multi-year investment portfolio. Under the Technology, Digital and Analytics (TDA) program of work we are accelerating our digitisation of customer and distribution channels, our adoption of Cloud and our focus on being a data-driven organisation.

Come join us as we transform our capabilities and drive simplification throughout our tech stack.

The Opportunity :

As the Infrastructure & Operations Analyst, you will develop a capability that will be responsible for :

Identifying opportunities and implementing service quality and process improvement, and cost savings where appropriate

Bringing strong communication skills, flexibility, team focus and a customer centric lens

Creating and maintaining effective Voice of the Customer across Business Units

Delivering reporting that provides not just information, but key insights and actionable items

Ensuring audits are responded to in a high quality, timely manner

Ensuring an effective control (e.g. risk and issue) environment is maintained

About the role :

Responsible for regularly producing Technology and Business Unit level reporting

Establish effective relationships with Executive and Senior Leadership team members to understand their drivers of business performance

Responsible for coordinating and responding to regular internal and external audits that encompass the Infrastructure and Operations accountabilities

Challenge the status quo and implement process improvement

Provide support on Financial activities, such as Purchase Requestion raising, invoice receipting, forecasting, etc

Excellent negotiation and influencing skills, with the ability to collaborate to find solutions that meet business needs.

About you :

ITIL Certification, or demonstrable experience within ITIL organization

Proven experience with data visualisation tools (Excel / PowerBI / Tableau)

Excellent understanding and proven experience in using and managing collaboration spaces (Confluence, Microsoft Teams / SharePoint)

Strong generalist Technology background, possibly combined with specialist skills in a particular discipline

Knowledge of emerging technology trends, IT functions, and basic architecture

Demonstrated planning, prioritisation, and organisation skills

Understanding of project management methodologies

In addition to the above, you will be customer focused, have superior interpersonal skills and be self-motivated. This role will require you to be an expert in your field and to work with minimal supervision.

You will have the ability to build strong relationships with those you interact with and you will demonstrate strong written and verbal communication skills.

In the Technology team, our purpose is to be trusted enablers and innovators who create amazing experiences for our customers .

To help you support our purpose, you will have access to :

Technical skills training and certification

Dedicated time to focus on personal and professional development

Career development opportunities through internal mobility

Supportive and inclusive managers

What’s next?

If you’re passionate about making a difference then click the Apply Now’ Button!

Recruitment Agencies : Our Talent team does not require any recruitment agency support.

Interested Candidates : Apply using the Apply ’ button. No emailed applications accepted. For general enquiries only, contact :

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