Helpdesk Analyst
Ellerslie, NZ
5d ago

We currently have an opportunity for an experienced Helpdesk Analyst to join our fantastic team in Ellerslie.

The key focus of this role is to attend to helpdesk queries in a timely and efficient manner. This role will also involve :

  • Providing First and Second level support to internal and external customers;
  • Prioritising and managing helpdesk tickets in order to keep in line with SLA’s;
  • Resolving issues or escalating where required;
  • Assisting with the implementation and changes to computer and communication hardware throughout the company.
  • We are looking for someone with a bright and friendly manner, who has fantastic attention to detail and who demonstrates a high level of professionalism and integrity at all times.

    In addition, our ideal candidate will also possess the following :

  • Previous IT Helpdesk experience in a medium / large organisation;
  • Excellent interpersonal skills with a clear & bright telephone manner;
  • Time Management and organisation skills;
  • Proven ability to work independently or as a part of a team.
  • An IT certification would be highly desirable but more importantly is the ability to manage your workload and attend to queries in a positive and efficient manner in a busy, often high pressured environment.

    Here at Turners we pride ourselves on being a true kiwi success story. We value our people and believe that they are key to our success.

    We look for candidates who are aligned to our Company Values; People who demonstrate integrity in all of their dealings, who work together as part of a team and are customer driven, people that have a passion for what they do and believe that anything is possible.

    Check out what Nick has to say about his fantastic journey with Turners!

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