Business Support
Datacom
Auckland, New Zealand
5d ago

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Role

We are on the hunt for an awesome person to join our Auckland team as a Business Support, supporting users across multiple products and services.

This role will involve supporting the team with business processes, requirements and administrative duties as required. The Business Support role is responsible for the optimal operation of business systems.

What you’ll bring

Although work experience is great, we value a can-do attitude and passion much more! Your verbal and written communication skills are key to your success in this role.

Along with this we need someone who can :

  • Provide effective and efficient customer service support
  • Liaise with customers to ensure satisfactory resolution to the issue and / or fault.
  • Support the management and team with administrative tasks
  • Monitor open support requests and provide timely feedback to end users.
  • Ensure all reported information is documented and recorded correctly.
  • Create training materials and how-to documents for users
  • Maintain and develop on existing processes in accordance with changes
  • Bring excellent interpersonal and communication skills
  • Strong quality orientation
  • Our team

    Datacom Group Technology is responsible for the provision of company-wide technology services which are critical to the business because they :

  • Support business processes that through their efficiency (speed, accuracy and cost per transaction) give the organization a competitive edge;
  • Deliver an end user experience that supports enhanced employee engagement and productivity;
  • Allow the business to scale without incurring corresponding increases in cost;
  • Support business growth through diversification of service offerings
  • The Nitty Gritty

    We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies.

    We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations.

    With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds.

    We are local at heart, yet world-class in capability.

    We will review applications as they come through, and you can expect contact from us within a couple of weeks. Only candidates with work rights in New Zealand will be considered.

    If this sounds like the opportunity you’re looking for, please apply online now!

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