Customer Service Representative
Madison Recruitment
Auckland, New Zealand
7d ago

nib is New Zealand’s second largest health insurance provider. They offer value for money and have been providing affordable health cover to more than one million people across the Tasman for more than 60 years

The Role : Taking inbound phone calls from new and existing customers regarding health insurance products, general policy queries, claims process, updating customer information and more.

Day to day you will be :

  • Speaking to a diverse range of customers. If you are fluent in Mandarin and English this will be a huge advantage!
  • Resolving customer queries and complaints in a timely manner
  • Update customer records using in-house CRM systems
  • Handling new claim lodgements when required
  • The contact centre is a great place to start your insurance career and learn about the organisation. With your knowledge you will be able to progress into various areas of the business, take on email query management, or even claims management.

    The Hours :

  • 40hours per week between 10am 7pm Monday to Friday
  • One Saturday 9am- 1pm every 4 6 weeks
  • Benefits :

  • Competitive salary and short term incentive program
  • Free Life & Health Insurance + discounts for family
  • Health and wellbeing allowance and discounts
  • Eye care discounts
  • Supportive and diverse culture
  • Thorough on-boarding, followed by ongoing support and career development opportunities
  • Partnering retailers, restaurants and gym discounts updated and added to regularly
  • Weekly fresh fruit
  • To be successful in this role we are looking for :

  • Proven experience in a contact centre and / or hospitality and retail background
  • Genuine drive for delivering exceptional customer service
  • Can do attitude that is accountable for work and actions
  • The motivation to learn and take constructive feedback
  • Resilience and empathy
  • Openness to embrace change
  • To kick start your career click APPLY! Reference

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