Senior Service Delivery Manager
Auckland, Newzealand
6d ago
source : Hireejobs

Senior Service Delivery Manager The Role As Senior Service Delivery Manager you ll ensure that Intergen is easy to do business with through streamlining processes and ensuring we re following best practices to deliver the best possible outcomes Your responsibilities will include but not limited to Be a trusted leader and advisor for some of Intergen s key partner relationships Maintain a deep understanding of your client s solutions technologies and their business in order to maximise Intergen s ability to offer support and strategic insight to continuously provide value to their business Be accountable for all aspects of delivering the contracted annuity services while working with the wider Intergen team to deliver the client s outcomes Manage the billing financials and reporting for your clients Support the whole contract lifecycle from negotiation to implementation renewal and transition Act as the first point of escalation for Intergen s resolver groups and clients including stepping into the role of Incident Manager for major incidents Ensure a high standard of service performance by implementing the appropriate policies and procedures monitor the delivery of services and evaluate client feedback to improve quality improvement processes Participate in solution review meetings contributing thoughts and ideas to establish a highquality service experience for Intergens clients The Person This role would suit someone with the following skills and experience Significant Client Relationship experience at a senior level Experience supporting missioncritical systems Have 610 years experience in a similar role in an IT vendor or Professional services environment A solid working knowledge of the ITIL framework with the wisdom of when to apply and when not to apply Proven ability at negotiating the challenges of technical service delivery and how to lead people through those Have proven experience developing strong lasting relationships with clients and technical teams The Benefits Aside from offering a great job in a great city with an awesome team we offer ongoing support and development for your future career growth an awesome social calendar weekly social gatherings team sports events a focus on health and wellbeing including a flexible Work from Home program sporting teams discounted health insurance and much more Apply online today for further information

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