The Consultant works to deliver our WorkForce Software (WFS) Product Suites in a way that solves the distinct business challenges for each customer.
The Consultant works as a member of our Global Services team to ensure the successful delivery of WFS Product Suites according to the customer’s documented timekeeping, scheduling, and labour tracking business requirements.
Educate customers on best practices in implementation of WFS Product Suites
Estimate work effort and communicate with Project Managers, customers and stakeholders on project status
Gather and document customer-specific requirements, perform the business analysis and communicate information to WFS project teams
Translate complex business requirements into solutions
Partner with all WFS internal teams during project phases to ensure a successful customer implementation
Assist customers with software testing along with roll out and go-live activities such as data loads and system initialisation
Conduct web-based and on-site customer solution training workshops
Become familiar with aspects of labour laws and how they impact employers and their employees
Understand Award interpretations and convert them to requirements
Solve business problems related to Time and Attendance or Scheduling by providing creative approaches that may involve a technical solution and / or process change.
Attend training courses and undertake self-learning as required to further develop the functional and technical skills and knowledge necessary for continued success
Up to 40 % (International and Interstate)
Experience in implementing or training on a packaged software system or highly complex internally developed application.
Knowledge of HR, Payroll, or Time & Attendance, preferred.
Logical and technical mindset that can analyse problems and identify root causes.
Experience with business applications and Microsoft Office Suite.
Understand Agile Methodologies, frameworks, and practices in a services organization
Analytical ability to identify issues and recommend solutions
Excellent oral and written communication skills
Able to work on a dynamic, customer-focused team
Ability to work in Australia is compulsory
Bachelor’s degree or equivalent
Why You Should Join the WorkForce Team?
Career Development and Training Be the CEO of your career!
Diversity, Equity, and Inclusion Initiatives including committees such as : Women for InclusionAge : Unity Beyond YearsRacial Equality / Discrimination Mental and Physical AbilityWorkForce Pride NetworkGlobal PerspectivesBand of Veterans
Health and Wellness / Gym Reimbursement