Consultant
WorkForce Software
Auckland, Auckland
4d ago

The Consultant works to deliver our WorkForce Software (WFS) Product Suites in a way that solves the distinct business challenges for each customer.

The Consultant works as a member of our Global Services team to ensure the successful delivery of WFS Product Suites according to the customer’s documented timekeeping, scheduling, and labour tracking business requirements.

Responsibilities

  • Educate customers on best practices in implementation of WFS Product Suites
  • Estimate work effort and communicate with Project Managers, customers and stakeholders on project status
  • Gather and document customer-specific requirements, perform the business analysis and communicate information to WFS project teams
  • Translate complex business requirements into solutions
  • Partner with all WFS internal teams during project phases to ensure a successful customer implementation
  • Assist customers with software testing along with roll out and go-live activities such as data loads and system initialisation
  • Conduct web-based and on-site customer solution training workshops
  • Become familiar with aspects of labour laws and how they impact employers and their employees
  • Understand Award interpretations and convert them to requirements
  • Solve business problems related to Time and Attendance or Scheduling by providing creative approaches that may involve a technical solution and / or process change.
  • Attend training courses and undertake self-learning as required to further develop the functional and technical skills and knowledge necessary for continued success
  • Travel

  • Up to 40 % (International and Interstate)
  • Requirements

  • Experience in implementing or training on a packaged software system or highly complex internally developed application.
  • Knowledge of HR, Payroll, or Time & Attendance, preferred.
  • Logical and technical mindset that can analyse problems and identify root causes.
  • Experience with business applications and Microsoft Office Suite.
  • Understand Agile Methodologies, frameworks, and practices in a services organization
  • Analytical ability to identify issues and recommend solutions
  • Excellent oral and written communication skills
  • Able to work on a dynamic, customer-focused team
  • Ability to work in Australia is compulsory
  • Education

  • Bachelor’s degree or equivalent
  • Why You Should Join the WorkForce Team?

  • Performance Bonus
  • Career Development and Training Be the CEO of your career!
  • Diversity, Equity, and Inclusion Initiatives including committees such as : Women for InclusionAge : Unity Beyond YearsRacial Equality / Discrimination Mental and Physical AbilityWorkForce Pride NetworkGlobal PerspectivesBand of Veterans
  • Health and Wellness / Gym Reimbursement
  • Parental Leave
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