The Independent Police Conduct Authority is an independent body set up by Parliament to respond to complaints against the Police and independently investigate serious incidents involving Police
Due to internal secondments to a significant project, we are looking for a Case Resolution Officer to assist us with our complaint management process on a fixed term basis.
On paper, this work involves, assessing, categorising, and resolving complaints. In reality, the work is about assisting people wishing to make a complaint, often those who are very vulnerable, in order to understand their situation and guide them on the next steps.
The conversations you'll have will often be challenging so you'll need be resilient. However, no two days will be the same and the work is varied and
We will provide you with on-the-job training and ongoing coaching to help build your skills, knowledge and experience in assessing and managing complaints, engaging with a diverse range of people and sharpening your written communication skills.
You'll be part of small, friendly organisation which prides itself on working diligently, working with integrity and ensuring that people who come to IPCA for assistance are provided an excellent and fair
To be successful in this role you'll need the
excellent writing and analytical well-developed relationship management skills and an ability to effectively manage difficult and sensitive cultural awareness and recognition of the Treaty of Waitangi as New Zealand's founding strong EQ and effective strategies to maintain attention to detail and strong organisation have integrity as a core
Knowledge and experience of Police or similar law enforcement agency functions is
If you are interested in this position, please go to our website where you can download the Position Description and application
To apply, please send your cover letter, resume and completed application form to