Solution Analyst - Supply Chain
Foodstuffs North Island
Foodstuffs Landing Drive, Mangere, Auckland
3d ago

About Foodies

You know New World, PAK’nSAVE and Four Square right? That’s us! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style we are humble about it (apart from right now maybe)! Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our network of 330+ stores across the North Island.

About the role

As a Solution Analyst, you will be part of a customer focused, high performing Enterprise Systems IT team, responsible for maintaining application services and providing a 24x7 support model.

This role focuses on providing day to day support and problem management of critical, customer facing Retail or Supply Chain applications. This includes :

  • Develop and maintain effective relationships with key stakeholders and vendors across distribution centres, transport, and the Support Centre.
  • Troubleshoot or escalate technical issues, working with appropriate technology teams to provide solutions quickly.
  • Participate and ensure RCA (root cause analysis) activities on customer impacting incidents are executed and action items are assigned and completed.
  • Implement configuration changes to a number of critical Supply Chain solutions to meet business needs and agreed service levels.
  • About you

    You’ll possess excellent communication and interpersonal skills, the ability to multitask and work through issues in a fast paced, complex, operational environment.

    To be successful in this role it would be helpful to have some of the following :

  • Experience in working in, and providing technical support in an enterprise scale Agile environment.
  • An understanding of top tier tech solutions e.g. SAP, TMS, WMS (Blue Yonder / JDA).
  • Able to understand and deliver services which are provided on a 24x7x365 basis
  • Experience awesome. Achieve Awesome. Be awesomely you.

    We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome applications from you all regardless of who you are or what you do.

    We welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau, but most importantly we celebrate our people - our taonga, every day for being uniquely them.

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