Security Services Advisor
New Zealand Army
Wellington central, Wellington , NZ
4d ago

Mō te tūnga About the role

Grow your security knowledge and become a trusted advisor as part of a new team who will respond to all security-related enquiries within the New Zealand Defence Force (NZDF).

The team is currently undergoing a transformation to improve the delivery of security services and overall customer experience.

The Security Services and Engagement team connects the Security function of NZDF with all other areas of the organisation, so this is a key liaison role, and crucial to helping create an excellent customer-focussed environment.

Duties for this role include :

  • Providing support and advice regarding NZDF security policies, procedures and systems to internal and external stakeholders;
  • Responding to a broad range of email and phone-based enquiries;
  • Managing data entry and vetting records management;
  • Identifying and analysing risks in order to prioritise, or re-direct, workflows to the appropriate team or person within NZDF;
  • Supporting other team members and the wider Directorate to action requests when needed; and
  • Contributing to the development of efficient team systems and processes.
  • Please Note : The formal title for this role within NZDF is Advisor Security Services and Engagement.

    Ngā pūkenga me ngā wheako Skills and Experience

    We are looking for an enthusiastic team-player who can hit the ground running and is happy to go the extra mile, with the ability to adapt to new systems and processes.

    You will be a data entry and customer service star, with an interest in security and the work of the NZDF. You will need excellent interpersonal skills in order to relate to a wide range of customers and stakeholders, as well as outstanding verbal and written communication skills.

    You will be IT savvy, agile, professional, and model the NZDF values of Tū Kaha, Tū Tika, Tū Tira, Tū Maia / Courage, Commitment, Comradeship, and Integrity.

    Ideally, you will also have :

  • Previous experience working in a busy call centre or helpdesk within a government agency or large organisation;
  • The ability to prioritise workflow and manage simultaneous responsibilities, sometimes under pressure;
  • Good attention to detail and accurate data entry;
  • The ability to work autonomously and as part of a team, and be able to build rapport with colleagues and key stakeholders;
  • An understanding of the New Zealand Government Protective Security Requirements (PSR); and
  • Experience using MS Office, especially Outlook, in a corporate environment is essential.
  • Please note : The successful candidate will be required to travel domestically on occasion.

    Mō mātou About Us

    The Directorate of Defence Security (DDS) provides a sustainable and credible security organisation primarily focussed on NZDF’s domestic security environment through the provision of a range of protective security policies, services, products and advice.

    DDS’s purpose is to protect the NZDF from security threats, vulnerabilities and risks that could cause harm to our people, information and capabilities.

    Defence Security comprises of Counter Intelligence, Security Delivery, Security Strategy, Policy and Risk, Security Guard Force and Chief of Staff functions.

    Collectively, these functions work across multiple facets of the NZDF to shape, develop and implement security capability that protects what is important to the Defence Force.

    Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.

    As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.

    Nōu te rourou What's in it for you

    NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs / opinions, or family circumstances.

    In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with :

  • Full time ongoing work;
  • Fully funded life cover up to $300,000;
  • Discounts Handbook for selected retail, entertainment and service providers;
  • 5 weeks annual leave per year;
  • Opportunities for professional development aligned with your role and future career goals.
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