Asset and Configuration Manager
Wellington, New Zealand
4d ago

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

This is an excellent opportunity, to join a fantastic Operations team of subject matter experts to take your career to new heights!

If you are a team player and is looking to join an evolving Service Asset and Configuration Management team working collaboratively across New Zealand, then this is the role for you.

In this role your Configuration management expertise, dedication, excellent relationship development skills and strong customer focus will be key to your success.

About the role :

As the Service Asset and Configuration Manager you will be accountable for the entire configuration process, ensuring the Configuration Management Database (CMDB) currency and accuracy of information for a very high-profile Datacom customer.

You will have the opportunity to be part of entire New Zealand based Operations business team working with other ITIL Process Managers.

You will also be responsible for producing service metrics, and performance reporting analysis, ensuring a high-quality services from people, process and technology perspective.

What you’ll do

  • Govern the SACM Policies and Process, mange the procedures documented in the Configuration Management Plan (CMP) document.
  • Review and maintain CMP documentation
  • Establish and maintain the customer’s Data Model and CI's in the CMDB
  • Be able to build strong business relationships is key as you work closely with the customer and vendor partners along with the delivery teams based on trust and delivery.
  • Perform Service Mapping
  • Produce and distribute statistical reporting on current activity, trends and process metrics, service level performance and customer specific reporting.
  • Provide outstanding customer service and experiences, own and take action on issues effectively and efficiently.
  • What you’ll bring

  • 3 + years’ experience in configuration and asset management function and demonstrated experience in a similar role with strong understanding of ITIL Framework.
  • Good knowledge of asset and configuration management within a large organisation.
  • Sufficient understanding of technologies to ensure all assets and CI’s are accounted for.
  • Demonstrated experience in the development and maintenance of reporting
  • Proven experience in developing and maintaining strong relationships across customer, business and technical teams
  • Team player who is self-motivated and able to work autonomously
  • Keen to deliver strategic value to our business and looking for the next step in your career to join a fast growing ANZ team.
  • The Nitty Gritty

    We have over 6,500 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies.

    We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations.

    With this comes a long list of significant customers Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds.

    We are local at heart, yet world-class in capability.

    If you can tick the boxes above and have that get-up-and-go attitude, then don’t delay we are keen to hear from you!

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