Key Account Manager Gilmours Mt RoskillKey Responsibilities : Prepare, implement and execute Strategic Account Plans at both Account and Group Level and update on a Monthly and Quarterly basis.
Responding and assisting the Sales Manager in responding to RFP’s on going to achieve the annual sales targets.Monitor all accounts within the portfolio at Account and Group Level and report accordingly.
Implement to the back office client requirements.Manage 20 + accounts / prospects.Build and Maintain account Relationships and customer satisfaction.
Identify and win new business with existing Key / Enterprise account through effective new business development and account management.
Be able to manage high revenue based opportunities commercially to meet revenue and margin growth strategies.Produce Account Reviews and Pipeline Reports as set by the Sales Manager.
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through Sales Force.
Provide quality service and support in a variety of areas including, but not limited to : order capturing, placing orders, system / on line store education troubleshooting, pick, pack and deliver urgent orders, ranging / quoting of new product lines.
Troubleshoot customer issues over the phone.Use CRM (Salesforce) and Operating (SAP) information systems to analyse the customer’s situation.
Maintain a balance between company policy and customer benefits in decision making. Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impacts the customer’s experience.
Responsible for compiling and generating reports as they relate to customer Services and operations.Key Skills2-3 Years Sales, preferably in wholesale food distribution, but not essential.
Excellent communication skills (verbal and written).English (written and verbal).Basic understanding of contracts, Terms and Conditions and the ability to negotiate standard and non standard T&Cs.
Understand basic financial rules, P&L, Balance Sheet, Cost of Sale and budgets.Deliver input to Sales and Marketing Planning to increase sales and achieve sales targets.
Develop Ownership, Quality and Responsibility culture within the Sales Team.Ability to articulate in written format responses to clients day to day needs.
If you are looking for an opportunity to improve your standard of living through personal drive, developing new skills and taking on more responsibility then we would be well worth meeting.
Please complete the online application process