Order Processing Technician / Customer Service
Auckland, Auckland, New Zealand
1d ago

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

The Role : Order Processing Technician / Customer Service

This is a fantastic opportunity for a special person who is enthusiastic about making a difference and doing something that really matters.

We are looking for a great team player, positive attitude, flexible and adaptable. You’ll welcome coaching and feedback and are always looking at ways to further develop yourself as well as the service we offer.

An opportunity has risen for an Order Processing Technician / Customer Service to join our dynamic and driven team on permanent basis based in Mt Wellington, New Zealand .

Reporting to the Compounding Manager, the primary responsibility of this office-based role is to ensure accurate and timely processing of documentation orders in conjunction with customer service, to meet the needs of both internal and external customers.

We are seeking an enthusiastic and highly motivated individual to work collaboratively and support the production team.

Hours :

  • Monday to Friday (8 : 00am-4 : 30pm OR 9 : 30am-6pm)
  • 8 hours x 5 days a week
  • Duties and Responsibilities :

  • Maintain accurate and current customer information.
  • Manage order / query receipt through group email inbox and fax
  • Process Orders through the Merlin order entry systems promptly and accurately
  • Manage BOLT customer orders and escalate order issues to technical specialist if required
  • Monitor any manufacture rejections / backorders as they arise
  • Supporting administration tasks when required including : archiving, purchasing, customer credits and debits
  • Communicate requirement to issue credit / debits where necessary
  • Effectively manage returns in accordance with Baxter returns policy
  • Respond promptly to all queries from customers or colleagues, relating to product or service
  • Ensure product complaints and Adverse Events are appropriately recorded, and escalated to site QA
  • Ability to be cross trained on areas of Compounding Customer service.
  • Support the development of a culture of continuous improvement within Baxter
  • Any other tasks or activities required by the business deemed relevant to this role as the business model changes
  • Experience and Qualifications :

  • Highly competent in accurate data entry
  • Experience in a customer focused environment
  • Background in Good Manufacturing Practices (GMP) is desirable, but not necessary
  • Customer focus with a proven ability to deliver excellent customer service
  • Excellent organizational skills & attention to detail
  • Excellent written and verbal communication / interpersonal skills
  • Excellent problem resolution skills
  • Desire to learn and ability to cope with change
  • Benefits & Culture :

    As an Employer of Choice for Gender Equality and winner of the 2019 Women in MedTech Award, Baxter ANZ is focused on being a best place to work.

    We offer a dynamic and future focused work environment offering work place flexibility, additional annual leave and a strong value driven culture.

    Apply now and experience a career that matters!

    Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

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