EUC Analyst
Group Technology
Auckland, NZ
1d ago

About Us The Fletcher Building family is a community made up of people who use all their experience, skills and individuality to do amazing work.

We are listed on both the NZX and ASX and have over 34 businesses across New Zealand, Australia and the South Pacific. We are enriched by many different languages, customs and lifestyles.

Group Technology acts as a centre of excellence to provide high quality insights, guidance and advice on all aspects of IT and technical infrastructure across the Group.

The team works closely with our businesses and its people, and we are committed to investing in talent and enablers to deliver outstanding results in performance.

Our immediate opportunity is to re-shape our organisation and create more capacity for innovation, agility and customer connection.

There has never been a more exciting time to join Fletcher Building About the Role We look forward to you joining the team at Fletcher Building as our new EUC Analyst.

As part of a remote working team, you will be joining the Technology Operations function as part of our wider Group Technology Department where the primary objective is to deliver innovative Digital solutions and services to ensure value can be realised by business units.

Although remote working is encouraged, there will be times where you will be required to work on various Fletcher Building sites (Onehunga, Otahuhu, Mt.

Wellington, etc) depending on the level of end user support needed.The purpose of this role is to take responsibility of Level 2 technical support for all end user devices (including desktops, laptops, printers, copiers, smart phones, tablets, handheld devices and audio-visual equipment) across the Fletcher Building Group.

You’ll be charged with device configuration, diagnosing technical issues and repairing or replacing equipment where needed.

The role will see you take ownership of these processes from start to finish, as well as escalating, as required, any issues to the EUC Engineer, EU Team Lead or EUC Manager.

In addition to this, the EUC analyst is responsible for ensuring the EUC experience is of a high quality for end users. About You To be considered for this role you must have a tertiary degree in computer science or information technology with 3 - 5 years end user experience within the Building Materials industry.

This must include configuration, diagnosis, maintenance, repair and replacement of equipment. You’ll be able to confidently communicate to end users of all levels, including proven ability to translate technical speak into common business language.

Ideally, your enterprise experience will align with an evident track record of working in a complex delivery environment within a large organisation.

With a strong customer focus and ability to deliver a high level of service, you will be highly collaborative with comprehensive desktop and field support experience within the Building Materials industry behind you.

Advanced knowledge and skills in SCCM (application packaging) is a must have while relevant IT accreditations and certifications such as MCP, MCSA, and ITIL will be advantageous.

More importantly, we’re looking for a problem solver who can analyse and put structure in ambiguous situations while providing top notch service for our end users.

Strong written and verbal communication skills are the key for success.You will be joining a driven and engaging team. If you are customer centric and thrive on challenge and opportunity, then this is the role for you.

In return, you will enjoy the on-going benefits and career opportunities of working for one of NZ’s largest employers. We are focused on improving the world around us through smart thinking, simply delivered.

We do encourage applications from individuals who demonstrate the above experience and expertise, for consideration. What Next?

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