Graduate Service Desk Engineer
First Focus
Ellerslie, AUK
5d ago
source : ExploreJobs

First Focus has just started the hunt for a graduate Service Desk technician to join the team, supporting a wide range of customer's technical environments.

Please note that due COVID-19, all our Service Desk team are currently working from home, 4+ days per week.Duties : Providing remote service desk support to a variety of environments from 10 - 500 usersSupporting a combination of servers, desktops and applications within Microsoft AD and Exchange environmentsDelivering the support of Terminal Services, VMware and Citrix-based cloud infrastructurePerforming a wide variety of Level 1 support across many technologiesOccasional project team work to deploy solutions for customersWorking with highly experienced solutions experts to maintain best practice environmentsRequirementsAdvanced understanding of end user support and Active DirectoryGood general knowledge of Windows Server and ExchangeA general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principlesExperience working with an IT outsourcer or managed service provider (MSP)An understanding of ticketing systems and customer service principlesExperience with Connectwise, Labtech, and / or Solarwinds Orion (Desired)BenefitsUp to $45k + super per annum$40 / month towards your mobile phone and data plan under our BYOD policy, and if you want to bring our own laptop to work, we'll double thatOffer up to 5 paid training days a year and support employees towards certifications and qualificationsWe will not only pay for the exam, but will also give you a pay rise for achieving (conditions apply, of course)Opportunities for personal development, regular social events and great team cultureHow to Apply : Please press the "Apply Now" button to submit your application

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