Service Desk Analyst
Southern Health
3d ago

Service Desk Analyst

Digital Team, Wakari Hospital, Dunedin

  • Do you like the sound of a Service Desk role that makes a real difference to the health of our region?
  • Fixed term position available (ending August 2023)
  • Full-time opportunity, 40 hours per week (1.0 FTE)
  • Free on-site parking at Wakari Hospital!
  • Support a wide variety of applications and devices, often in areas of critical need to our medical staff. Here at Southern DHB we’re working very hard to provide high quality health and disability services so we’re highly focused on bringing in the right people with the appropriate experience and skills, to turn our goals into reality.

    About the Opportunity

    Due to team members moving on to other positions within the organisation, we have a fantastic fixed-term opportunity available within our busy Service Desk.

    As Service Desk Analyst, you are the first port of call for all Digital related enquires / issues for our internal customers, providing a fundamental service to the DHB.

    Our reality is, if our systems don’t work, we don’t work, so it starts and ends with the support of our Digital team, as one of the critical support functions.

    You will be responsible for receiving, prioritising, documenting, and actively resolving end user help requests.

    The support you provide will be on the phone and in-person, with hands-on help from the desktop level through to initial troubleshooting of some server-based issues.

    Problem resolution can involve troubleshooting and diagnosis, installation and configuring of systems using help request tracking tools to log staffing needs.

    About You

    Ideally, you’ll bring the following skills and experience.

  • A tertiary qualification in Information Technology and / or a minimum of two years relevant experience
  • Knowledge of basic computer concepts, desktop and server operating systems, including Windows 7, Windows 10 and Windows 2008 Server and general networking
  • Outstanding customer services skills
  • Great communication, happy to use non-technical language
  • Self-motivation, you’ll be able to complete user requests in a timely manner, think outside the square and conduct further research using your natural attention to detail
  • This role is varied, interesting and supports an extremely wide variety of applications and devices, often in areas of critical need to our medical staff.

    To be effective you’ll need to be comfortable adapting to new technology and new situations.

    The majority of hours worked will be Monday to Friday, with a rostered, on call component shared amongst the team. A full, clean, drivers’ licence will be advantageous.

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