Night Welcomer (Receptionist)
Accor Hotels
Auckland, North Island, New Zealand
3h ago

Key tasks

LOOKING TO CHANGE THE GAME?

Love being a night owl? Are you someone who is passionate about delivering exceptional guest service? If so, then read on as we may have the perfect role for you!

We are currently looking for a talented & passionate individual to join our extremely fun and talented Welcome team. You will enjoy being the face of Pullman Auckland at nights and will thrive in this role.

As a Night Welcomer, your primary responsibilities will include :

Ensure professionalism and accuracy with information and billing during arrival and departure.

Ensure reservations have correct rates and up-sells.

Ensure messages are accurate and passed on promptly.

Positively respond to all queries (both internal and external), redirect to departments as required.

Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.

Provide efficient, friendly and professional service to all guests, making all guests experience positive.

Actively sell and promote all hotel facilities and services.

Message boards updated daily and aware of function requirements.

THE PERKS

Pullman Auckland isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with range of exciting employee benefits and programs. Just to name a few :

Staff meals while on duty

Uniform provided & laundered

Accommodation discounts & Free Anniversary Stay

Staff celebration & tenure recognition

Bring your mate to work program

Employee Assistance Program

On-going training, learning and development

Access to child care discounts

Does this sound like you? Apply now and help make Pullman Auckland an exciting and innovative place to be.

Pullman and its talent community

The Pullman promise is built around its three values : commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy :

  • Body & Soul, the service attitudes model developed by Pullman
  • Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
  • A Pullman school of leadership, focusing on creativity.
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