Sales and Service Representative
Brannigans
Christchurch, Canterbury
20h ago
  • Exciting Customer Service Role
  • Flexible or Permanent Position
  • Christchurch Based
  • Our Client

    ZEND is a specialist distribution management company, sourcing the very best solutions for their clients from a pool of strategic suppliers throughout New Zealand and around the world since 1996.

    ZEND pride themselves on their ability for hunting out efficiency gains, for problem-solving, and staying relentlessly customer focused.

    By utilising the best in the courier and transport industries they provide a nimble, optimised and fully tailored service to their customers.

    For 25 years, ZEND have helped businesses navigate the ever-changing world of distribution and logistics and are committed to constantly innovating and growing whilst maintaining their strong team culture, which is the foundation of the business.

    For more information about ZEND go to www.zend.co.nz

    The Role

    In this full-time role, you will be responsible for always providing excellent customer service for ZEND, ensuring that Zend are providing the most effective solutions to their customer base.

    Key Responsibilities include :

  • Taking inbound calls and making outbound calls
  • Effectively managing customer enquiries and upselling
  • Managing customer accounts
  • Responding to email enquires
  • Successfully booking freight movements and ticket orders for customers
  • Following up with freight companies on proof of deliveries
  • Liaising with the ZEND accounts team on quotes, and the claims process, as well as all other general customer enquiries.
  • Managing and updating the Zend CRM system
  • Skills and Experience

    To be successful in this role, you will be self-motivated, and have a passion for providing excellent customer service. You will be resilient, have high energy levels and be able to juggle multiple priorities.

    You will have prior customer service experience, ideally within a call centre or similar environment. You will be confident, have great written and spoken English, and the ability to build rapport quickly.

    Experience with CRM systems, ideally HubSpot would be advantageous.

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