Customer Service Technician
Auckland Central, Newzealand
3d ago
source : Hireejobs

Customer Service Technician Full Time Auckland NZ Diatec is part of a global organisation headed by a parent company based in Denmark Diatec offers a complete service providing calibration service sales and supplies for audiological and acoustic equipment such as Audiometers Tympanometers OAE ABR REM HIT Sound Level Meters Acoustic Calibrators and microphones Diatec also provides soundfield room calibration and ambient noise measurement including ACC Ambient Noise Assessments Based in our Auckland lab working Monday to Friday the Customer Service Technician supports our customer base all throughout New Zealand This is a very busy role which requires the ability to prioritise tasks and manage customer expectations You will be responsible for providing exceptional customer service while maintaining professional business relationships and managing their service expectations This role may require occasional national travel for onsite customer visits Main Responsibilities Calibration and certification of audiology equipment Repair to component level of audiology equipment Customer Support provide resolution Technical and phone support including software installation and configuration Enter all service information from jobstart to finish Desired Skills Experience Minimum 2 years experience as a service technician desirable Experience in the repair and calibration of audiometry equipment or medical devices desirable Suitable technical qualifications in electronics desirable New Zealand practicing license for electrical appliance service person desirable Strong computer skills with the ability to troubleshoot Strong time management skills and the ability to proactively prioritise tasks with minimal supervision Ability to work autonomously and as part of a team Ability to use your initiative Excellent written verbal and interpersonal communication skills Willingness to undertake all activities with professionalism and enthusiasm We are proud that our culture is shaped by a shared belief that the restoration of good hearing will change lives We see ourselves as courageous flexible genuine and caring individuals who strive for excellence If you are looking for an exciting and challenging role with the opportunity to advance your career we would love to hear from you Website Dont Delay Apply Now

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