NZSki - Guest Services - Schools & Group Booking Coordinator - Mt Hutt
NZSki
Mt Hutt, Canterbury, New Zealand
6d ago

Mt Hutt Schools & Group Booking Coordinator

If you have previous experience in administration, strong organisational and communication skills, you can multi-task whilst demonstrating a great commitment to customer service, then you may be the very person we are looking for! With hundreds of schools and groups visiting Mt Hutt Ski Area each season, this is a key role which requires a communications and planning expert!

As the Schools & Groups Coordinator you will be responsible for the entire experience of each group that visits Mt Hutt.

From booking, to billing and delivery of our product to all schools, groups and specialty groups that visit Mt Hutt each season.

The ideal outcome is that every guest receives a high quality experience that exceeds their expectation every day.

About the role

  • Processing bookings for school groups : from initial enquiry, organising all visit details, hosting on the day and account reconciliation.
  • Building strong inter-departmental relations in order to provide an excellent end product for our guests.
  • Building strong relationships with our existing and new group guests.
  • Assuring accurate and on time billing for all group visits in advance of their trips.
  • Managing databases and account information, ensuring that all requests are processed in a timely manner.
  • About You

  • At least 2 years front line customer service experience with a proven commitment to the guest service experience.
  • Previous experience processing and managing client bookings on a large scale.
  • Previous experience managing client accounts.
  • Ability to follow procedures and absorb large quantities of information.
  • An interest in learning about ski industry products and pricing (full training will be given).
  • Comfortable working both inside as well as outside in a variety of alpine weather conditions.
  • Accuracy and attention to detail.
  • Calm under pressure with the ability to adapt to quickly changing situations.
  • Knowledge of NZ school systems and health and safety requirements (desired but not essential).
  • An understanding that employment is subject to the vagaries of the weather and the hours of work cannot be guaranteed
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