YOU TACKLE FOR QUALITY AND GREAT SERVICE.
THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. DHL Express New Zealand has an exciting opportunity for a HIC Agent to join our Ground Operations Team located in Auckland GTW.
HIC Agents are responsible for providing support to both internal & external customers with regards to information and services pertinent to the services group.
The ultimate goal is for complete customer satisfaction and achievement of DHL global targets / standards by following GSOP. YOUR TASKS :
Maintain good relationships and communication, both verbally and in writing, with all Customers; both internal and external
Ensure that all shipments both inbound and outbound are processed according to local and DHL Network standards
Ensure that all shipments are processed according to security procedures
Ensure that all shipments are processed according to government and airline regulations, in relation to the transport of cargo by air & road
Participate in implementation of change
Follow all Work Health and Safety Procedures
This role is 40 hours Monday to Friday 11.00am to 19.30pm with rostered weekend work