HIC Agent
DHL Express
Auckland, AUK, NZ
6d ago
source : equest

YOU TACKLE FOR QUALITY AND GREAT SERVICE.

THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. DHL Express New Zealand has an exciting opportunity for a HIC Agent to join our Ground Operations Team located in Auckland GTW.

HIC Agents are responsible for providing support to both internal & external customers with regards to information and services pertinent to the services group.

The ultimate goal is for complete customer satisfaction and achievement of DHL global targets / standards by following GSOP. YOUR TASKS :

  • Maintain good relationships and communication, both verbally and in writing, with all Customers; both internal and external
  • Ensure that all shipments both inbound and outbound are processed according to local and DHL Network standards
  • Ensure that all shipments are processed according to security procedures
  • Ensure that all shipments are processed according to government and airline regulations, in relation to the transport of cargo by air & road
  • Participate in implementation of change
  • Follow all Work Health and Safety Procedures
  • This role is 40 hours Monday to Friday 11.00am to 19.30pm with rostered weekend work
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