Workforce Planner 12 months Fixed Term
AA Insurance
Auckland, Newzealand
3d ago
source : Hireejobs

Workforce Planner 12 months Fixed Term If you want to work with an awardwinning company that offers exciting career opportunities and a genuine company culture that values its employees then read on What you will be doing Being a specialist in forecasting analysis and resource planning you will be responsible for creating and distributing rosters to ensure that operational staff resources are managed efficiently and planned in advance in order to meet accurate workload volume forecasts Furthermore you will be responsible for identifying causes of operational inefficiency through sound analysis of handling times peak periods and general staffing levels communicating your findings to operational managers and the Workforce Planning team Reporting to the Workforce Planning Manager you will play a pivotal role in driving and advancing the forecasting and rostering methodologies utilised by AA Insurance Ltd Key responsibilities of the role include Creation and distribution of rostering methodology to effectively manage the allocation of operational resources Provision of accurate daily weekly monthly and yearly call volume forecasts average handle time projections and staffing estimates Production of relevant timely and informative reporting to key business stakeholders around workforce metrics such as occupancy service performance shrinkage and adherence Maintenance of system dictionaries such as those found within Avaya CMS and NICE IEX WFM To support Workforce Planning and the business in its efforts to drive efficiency To solidify and expand the profile of Workforce Planning within AA Insurance Ltd To shine in the role University level qualification in Statistics Finance or related field preferred Previous experience in workforce planning and or analysis is essential Advanced abilities in using Microsoft Office especially MS Excel Knowledge of TotalView NICE IEX WFM Avaya CMS or similar systems would be advantageous as would understanding of key contact centre drivers and metrics High degree of verbal and written communication skills rational persuasion and negotiating aptitude Commitment to quality displaying a high level of integrity and confidentiality at all times Detail conscious systematic and organised Excellent time management skills with the ability to work to deadlines What makes AA Insurance a great place to work AA Insurance isnt a stuffy insurance company there are no pinstriped suits and ties here Our genuine culture truly makes us a great place to work one of the best in fact For the last 10 years we have been a finalist in the IBM Kenexa Best Workplaces From the get go you are provided with what is needed for you to put your best foot forward We work in a supportive team environment where differences are encouraged and there are plenty of ongoing opportunities for you to continue to grow and develop We are breaking the mould of insurance so come and join our awardwinning team The Perks Annual salary reviews and generous bonus schemes A strong focus on training and personal development Flexible working that considers some work from home and flexi start times Fantastic discounts on our insurance products and at a number of retail outlets Who are we AA Insurance is a proud New Zealand company offering general insurance to Kiwis Spanning over 20 years we have grown to be the Most Trusted Insurer as voted by New Zealanders from Readers Digest All our products have been developed right here in New Zealand with everyday Kiwis in mind We are a dedicated bunch who put our customers first ensuring that we are helping eliminate stress and provide them with certainty during their time of need Start applying If you want to be a part of our awardwinning team and you believe that you have the skills outlined above click the Apply button and include your resume and cover letter today Applications close Tuesday 3rd December

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