Auckland City, AucklandThe Role : As the Customer Service Representative Phone Team, you will provide an outstanding service to all internal and external customers, acting as the first point for all outbound customer service functions.
Who We Want : Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
What You Will Do : Act as a first point of contact for all customer queries over the phoneProcess customer orders and record all relevant information on our databaseWork with other customer service divisions to ensure customer invoices and bookings are up to dateLiaise with all internal departments including sales, operations and finance to ensure best practice.
What You Will Need : Excellent customer service skills and a desire to help othersPrior experience in hospitality, customer service, tourism or a service-oriented roleProven experience exceeding customer expectations and working within a team environmentHighly developed communication skills and experience working with a diverse range of internal and external customers and clientsA positive attitude!Culture & BenefitsJoin one of the world’s Best Places to Work since 2014!Grow and develop your career with a company that prides ourselves on personal and professional developmentFree on-site gym and parking!If this sounds like you, click apply now!#LI-SSPWork From Home : OccasionalTravel Percentage : None