Are you a problem solver who is genuinely excited to help customers? Do you have an IT certification and some Customer Service experience?
Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We currently have an opportunity for a Service Desk Analyst committed to providing top notch ICT troubleshooting support to Fujitsu Clients.
Providing 1st and 2nd level support to our clients, you will ensure prompt resolution of incidents and service requests, either by resolving them yourself, or through appropriate escalation to a higher level.
In either case, you will manage calls from initiation to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met.
This role is part of a multi-client Service Desk that provides after hours technical support to Fujitsu’s customers. Therefore, you must be available to work evenings, nights and weekends on a roster basis i.
e. outside of normal office hours.