Customer Service Representative / Vehicle Groomer
Avis Budget Group
Verissimo Drive, Auckland , NZL
6d ago

About Us

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry, with 11,000 rental locations in 180 countries.

Apex Car Rentals is a New Zealand success story that has developed from its small beginnings in Christchurch to become the country’s largest home grown car rental company.

The brand has been built around doing things the Kiwi way’ and providing customers with exceptional service and respecting the different cultures we work with every day.

The Role

Based at our Auckland Airport branch, this role will encompass both customer service and grooming our rental vehicles.

  • Engage with our customers face to face and over the phone to provide excellent customer service
  • Complete vehicle rental transactions and agreements
  • Sale of services, and up-selling to customers and prospective customers at the counter
  • Complete transaction procedures for returned vehicles
  • Work as a team to clean and check our rental vehicles, ensuring they are groomed to the highest standard for our customers
  • Identify any vehicle damage and communicate this with the team
  • General duties such as moving vehicles as required
  • This is a full time, fixed term role until April 2020 , to help us through our peak summer season.

    Skills & Experience

  • Bring your experience within retail, customer service or sales
  • Passion for engaging with customers to deliver a great experience!
  • Have the drive, passion and self-motivation to succeed
  • A vibrant, positive, collaborative approach will fit well into our team here
  • A team focused, 'no task is too big or too small' approach
  • Take pride and ownership of your work
  • The ability to enter information into our system accurately and efficiently
  • Full drivers licence
  • On Offer

  • Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
  • Discounts within Avis Budget Group and our partners
  • Hourly pay; where overtime is available & mutually agreed, you will be compensated for the hours you work
  • Full training provided to help you achieve your goals & reach your potential
  • NZ-wide & global opportunities to build your career with Avis Budget Group
  • Uniform provided
  • Free parking onsite
  • Great team environment, close knit & collaborative
  • Join a leading brand within the tourism industry
  • Be valued in a team where achievements are celebrated
  • Help people connect in the moments that matter, whether our customers are visiting a special place, sealing an important deal or visiting their loved ones
  • Apply

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