Customer Experience Coordinator
Overland Footwear
Newmarket, New Zealand
7d ago
  • Do you love all things Customer Experience related & putting people at the heart of all you do?
  • Love retail, fashion, data and having fun in an office environment with a positive vibe?
  • Want to work for a best workplace and receive great employee benefits?
  • Great customer experiences need great people creating them! Are you looking for a role where you get to take our customer journey to a whole new level?

    If this sounds like you, read on as we're looking for our next Customer Experience superstar to join the team on a fixed term basis working from Sunday to Thursday.

  • In this role, within our Customer Experience team you will get the opportunity to really make your mark. Your day will be made up of;
  • interacting with customers across multiple channels, working alongside a range of teams within the business and gaining insights from our data to further enhance customer experience.

    We're a family owned footwear retailer with 450+ people across New Zealand and Australia. Our highly engaged people are at the heart of all we do, with our values being a part of daily life.

    We celebrate and reward success, create a sense of belonging and are committed to helping you grow.

    To help our team be the best they can be, we have; supportive and inspiring leaders who are passionate about growing & developing their people, we offer generous discounts, milestone acknowledgements, incentives, social events, have an award-

    winning culture and we're a company with heart! We're proud to have our own charity, the Young Hearts Project which has raised over $1million to support and empower young people.

    You would be responsible for

  • Delivering on our Customer Promise by taking great care of our customers
  • Positively responding to Customer queries across a range of our platforms
  • Innovative ideas to surprise and delight our customers
  • Gaining insights from our data to better improve Customer Experience
  • Keeping up to date with the latest trends in Customer Experience - you love to be ahead of the game!
  • Supporting wider Customer Experience and Admin teams during peak times & leave cover
  • Building relationships with our internal teams & helping when required
  • Love helping people
  • Be passionate about providing an excellent Customer Experience
  • Find solutions which leave our customers telling others about
  • Be proactive, organised & solutions focused - you love to roll up your sleeves & get involved!
  • Have well-developed interpersonal & communications skills
  • Have passion & previous experience in an admin or front desk role
  • Be highly motivated, driven by challenges, flexible to change & resilient
  • Solutions focused, resilient & open to feedback- these are critical to this role!
  • Have values that align with ours - inspiring, accountable, integrity, inclusive, innovative & proactive
  • Have experience in Microsoft suite
  • This role will be based from our Support Office in Newmarket, Auckland where we have an informal working environment, relaxed dress code, dog day Fridays and love to get together as a team to celebrate our successes.

    The successful applicant will be provided with a carpark.

    If you are proactive, driven, passionate about our product, inspiring others, utilising your skills and want to be part of something amazing then apply today!

    You must be eligible to work in New Zealand to be considered for this position.

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