Case Manager
New Zealand Government Jobs
Nelson, Marlborough, New Zealand
21d ago

Job Description

  • Engage with clients to support them into independence
  • Fast paced, challenging and rewarding environment
  • Be part of an organisation that makes a difference in the lives of New Zealanders
  • About the Role

    As the face of the organisation, you'll either engage with working age clients to support them as they move into work, training and community participation, or you may engage with our Seniors clients.

    For both groups the Case Manager works to ensure they receive their full and correct entitlements.

    Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview clients, both over the telephone and face to face, all with different circumstances and receiving different types of support from us.

    You'll work with clients to empower them to achieve their goals and to take steps towards a better future.

    Every day is busy and demanding but very rewarding as you have the ability to positively influence people's lives.

    Skills and Experience

    You'll have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative and self-

    management skills. You'll need to be fast and accurate with data entry. Also you will need a good understanding of a variety of technology systems, and have the ability to support clients in the use of systems as they move to become more independent when applying for assistance.

    You will bring to the role :

  • Strong interpersonal skills and an ability to develop trust and rapport quickly
  • Sound decision making and problem solving skills
  • The ability to adapt in a changing environment
  • Sound computer skills and the ability to learn new systems and processes quickly
  • Exceptional customer service skills
  • Culture

    We are committed to providing you with a positive work environment and will work with you to achieve excellent results for clients, the team and you.

    We'll give you great training, support and on-going professional development. You'll work with like-minded people who want to get great results for New Zealanders.

    How to apply

    Internal MSD Employees please apply through your myHR portal at work.

    All external applicants please apply through the apply button and upload your CV and cover letter to our applicant tracking system.

    Both internal and external candidates please apply online with your CV and cover letter. Your cover letter is an important part of our shortlisting process.

    In your cover letter please ensure you address the Key Accountabilities and Success Factors and tell us why you would be a great Case Manager.

    If you have any questions about the role please contact Tonya Clarke (Assistant Service Centre Manager) on Tonya.Clarke012 msd. or (03) 984 7568.

    Applications close Tuesday 14th August 2018

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