Role purpose To run a profitable Travelex business in line with our gold standards, company Philosophies and operational systems.
The Store Leader is responsible for the overall performance of their assigned store, reporting into the Area Manager.
Key accountabilities Grow sales and profitability of the store measured by :
Annual sales and profit growth. Increased on-online / ATM sales.
Customer retention Optimise the Customer Experience measured by :
Following the C.A.R.E selling model to maximise initial sales and future online sales
Embrace the Digital mindset - Social Media-Google reviews- encourage customers to add a Google review, Instagram and Facebook
Effectively train, coach, develop new starters and existing team members Maintain a safe, secure and compliant working environment measured by :
KYC Error Rate
Spot checks
Identify & escalate OHS / maintenance issues Leader & Motivator :
Drive sales in store and fellow team members to success using the regions vision and business plan as a guide
Set sales goals / deadlines on a daily basis and works to achieve and exceed these goals
Inspire and motivate team members to achieve sales results and personal results by assisting team members to set and achieve their own goals
Create an environment for success
Lead by example in behaviour, attitude and sales performance Training & Development :
Joint interviews with Area Manager / and or team members
Provide ongoing training and in store development, whereby each team member completes required Travelex training material
Coach team members on the behaviours, sales skills and knowledge required to be a successful team member within Travelex
Identify the needs and motivators of your stores team members and act accordingly
Support with people management including performance management Product Knowledge :
Demonstrate a strong knowledge of the features and benefits of all core products
Make confident suggestions to customers, providing them with the product / s that suits and fulfils their needs
Identify product knowledge gaps of team members and arrange training accordingly, involving relative stakeholders in the business Problem Solving & Analytical Skills :
Assume a commercially balanced approach, being able to judge customer needs against Travelex’s profitability
Analyse store sales performance data and all other sources of relevant information comparing the stores performance to its budget and / or stretch target and make adjustments for improvements
Probes for further information or greater understanding of a problem and makes rational judgements from the available information and analysis Communication
Conduct regular store meetings so that information is shared and inspire store team members to greater results
Conduct monthly one-on-one sales meetings with all team members and ensure they have an effective plan for success to action (If a store has more than one SC)
Ensure all team members attend Travelex events (Town Halls, conferences, training events, etc)
Sets clear expectations of the store
Ability to communicate effectively with all audiences
Fosters and maintains a proactive working relationship with the entire retail businesses Financial & Business Acumen
Understands, monitors, tracks and drives incentives
Execute business plan strategies set by the line manager to improve sales results
Understand and adhere to risk management policies Time Management & Accuracy
Highly organised approach to work
Ability to Prioritise- work on multiple tasks at the same time, completing within required time frame and to a quality standard
Demonstrate effective time management skills to meet operational and compliance deadlines
Any other reasonable instructions as required by the business Role-specific experience and skills
Retail, cash handling and / or banking experience
Demonstrated success in sales with the ability to negotiate effectively
Excellent customer service skills
Good numerical ability
Demonstrated experience working with computer systems
Ability to work independently as well as in a team environment
Ability to handle routine activities with attention to accuracy and detail
Flexibility to work different shifts and locations as required General experience and personal qualities
Self-aware, open-minded with a high degree of personal and professional integrity
Positive can do attitude, with the will to win
The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
A strong record of performance delivery through increased sales and / or performance against KPIs
The ability to analyse issues and solve problems 
