Customer Manager
Heinz Australia
Auckland City, AUK
2d ago
source : ExploreJobs

Auckland City, AucklandCrisp Improvements is a new property maintenance company focusing on the rental property market managed by property managers.

Good opportunity to get in early with a new company which has large growth aspirations. Pay to suit applicant.We are looking to employ the first of our customer care team, A Customer Manager.

As this role is for the first team member an ideal candidate would be someone that has the ability to grow into a team leader to manage additional Customer Care consultants.

Customer care is office based and deals with all incoming work orders and manages single and two trade jobs. Job quotes and reporting may also be necessary when required.

The ideal Customer Manager should also have a high level of knowledge or work experience in marketing as this particular role will overlap and have marketing requirements.

Our systems are cloud based so a high level of computer literacy is required.Primary Duties and responsibilities,Receive and process work orders from customers efficiently.

Manage contractors completing work orders.Complete amendments to work orders and gain approvals.Complete job quotations.Complete all administration work efficiently.

Assist the Project Manager with job planning when required.Responsible for not only selling but also maintaining and improving relationships with the client.

Manage leads within client relationship management system.Map potential customers and generate leads for the Company, should look forward to generating new opportunities for the Company.

Must maintain necessary data and records for future reference.Contribute to the forecasting of annual, quarterly and monthly sales revenue reports.

Generate timely sales reports.Conduct market research and competitor and customer analysis.Analyse data to identify sales opportunities.

Contribute to the development of promotional ideas and material.

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