Central Processing Officer
Ministry of Social Development
Wellington, NZ
4d ago

Centralised Services Lower Hutt

Fixed Term or Secondment to June 2023, full time positions

The Opportunity

Join us to make a difference to the lives of New Zealanders.

We have a great opportunity for you to be part of our high energy, successful and supportive teams.

We are calling for motivated and adaptable people who can hit the ground running and help deliver quality service to our clients.

About the Role

Working in a processing hub at the Ministry of Social Development puts you at the forefront of peoples’ lives.

Our clients need highly empathetic people to help them navigate a range of issues, so you will be required to navigate multiple systems, be responsible for sourcing information, providing support, delivering a high standard of service and quality interactions over the phone and by email.

Our training approach will equip you to confidently work with clients, primarily through outbound calls. What you do makes a difference.

About You :

  • Adaptable, resilient, and able to stay calm under pressure
  • Work efficiently, accurately and can make good, sound decisions
  • Enjoy working in a fast-paced environment where frequent change is normal
  • Exceptional attention to detail and excellent time management skills
  • Ability to relate to people with diverse backgrounds, demonstrate active listening skills and be able to manage difficult conversations confidently
  • A high level of personal integrity
  • What We Offer

    We provide a positive work environment, where we all support each other to achieve excellent outcomes for our clients.

    You will enjoy training and opportunities to develop your career.

    The positions will be located in Lower Hutt and training will either be in Wellington or Lower Hutt.

    If you have any questions about the role, please contact Ralene Ao at solid transparent">

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