Customer Service – NZ & International Sales
Brand Developers
Takapuna, AUK
5d ago
source : ExploreJobs

Takapuna, AucklandPermanentTrading as the TV Shop, Brand Developers Ltd is one of Australasia's leading direct response TV Companies selling quality products that are household names across Fitness, Homeware, DIY and Lifestyle.

Brand Developers operates in the NZ retail market under the general merchandise category delivering successful products to the Grocery, DIY & Electrical channels.

In addition to this Brand Developers also sells in International markets.Reporting to the Sales Support Manager, your key responsibly is to co-ordinate the orders, payments, logistics and shipping between the international customers, factories and the sales team to ensure seamless end to end processing of the sale. The role :

  • Act as a central point of contact for international customers for new orders placements using multiple ordering systems to process the sale
  • Ensure payments for orders are tracked and followed up with the customer and finance team based on customer terms of trade
  • Ensure payments are processed for the factory orders by co-ordinating with the finance team
  • Managing shipping documentation requirements for inbound and outbound freight movements with international customers, factories and freight forwarders
  • Ensuring all orders are invoiced in a timely manner by working with the finance team and other relevant departments
  • Factory capacity planning and co-ordination to ensure there is no delay in processing of orders
  • Ensure product pricing and information is maintained and updated by working closely with relevant people
  • Daily, weekly, monthly reporting
  • Driving continuous improvement
  • Back up for NZ retail sales as and when necessary The successful applicant : · Will have previous experience working in supply chain· Necessary skill in fluency in operating excelAttention to detailCommon sense, logical and rational approach to problem solving and solution development· An engaged team player with a can do’ attitude who can also work autonomouslyStrong communication skill written and verbalTime management skillsIf this sounds like the next challenge you are up for we’d love to hear from you!
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