Customer Service Agent - Queenstown Airport
Air New Zealand
Queenstown, NZ
4d ago

Kia ora!

Air New Zealand at Queenstown Airport have Permanent Customer Service Agent opportunities available. These roles are permanent part time roles, with the opportunity to increase to full time hours for a period of time (from the start date until 3 July 2022).

What will you be doing?

As the first point of contact in the Airport, we expect you to delight our customers by demonstrating the Kiwi charm and capability that we're admired for around the world.

You will provide technical assistance and expertise to ensure the travel experience is smooth and seamless from check-in through to boarding, and provide special assistance with wheelchairs and unaccompanied minors.

This is a front-line role where your charisma and empathy continues despite sometimes challenging circumstances such as delays or disrupts.

You'll need to be friendly, energetic, with a can-do attitude and great thinking on your feet! Ideal candidates will demonstrate the wow factor and show a true passion for service quality.

Safety and Security are top priority and you'll have comprehensive training & support to ensure you, your colleagues, and customers are safe in this fast-paced environment.

You'll need :

  • Entitled to live and work permanently in New Zealand at the time of applying
  • NZ Restricted or Full Driver Licence with reliable transport to work
  • Frontline customer service experience, preferably in a fast-paced, demanding environment
  • Ability to work with computers, remember booking codes & processes, and pick up new systems quickly
  • High standard of personal grooming and compliance with our Uniform Standards
  • Your excellent communication skills and professional, friendly manner will be critical to your success in this position.
  • Fully available for rostered shift work (as detailed below)
  • Rostered Shifts :

    Change is a constant in this role and we are looking for people who have the commitment and flexibility to work in this type of environment.

    Part time Customer Service Agents can work 40-60 hours per fortnight, made up of rostered shifts which rotate and change.

    You will be working days, nights, weekends and public holidays. The shifts can range from a 0500 start to a 2200 finish.

    If you are interested in being considered for these opportunities, please submit your application by clicking the "apply" button below.

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