Technical Support Analyst
Craigs Investment Partners
Central Auckland - Auckland - New Zealand
6d ago

Craigs Investment Partners (CIP) is a multi award winning investment advisory firm which is one of the largest in New Zealand.

With 18 offices located throughout the country and over 150 Investment Advisers, CIP offers solutions and advice to both private investors, corporate and institutional clients.

We have a new opportunity for an experienced Technical Support Analyst to join our Information Technology Solutions team.

This position will be the second ITS position in our Auckland office, with the wider ITS team based in our Head Office in Tauranga, who also support the Auckland office and full CIP network.

The key focus of this role is to provide support within the Infrastructure and Service Delivery Team and to support, manage third party Vendors to deliver best practice service to its customers and achieve the requirements of the ITS SLA with the Business.

The ideal candidate will have :

  • Customer focused with excellent communication skills
  • 5+ years experience in an IT Support environment is essential, with demonstrated knowledge of : Technical experience in the Windows Desktop, Microsoft Office Suite and support of business applicationsDirect experience in SCCM, CITRIX, Scripts, Powershell, O365 Administration, MS Exchange, Virtualisation (VMWare), Skype for BusinessUnderstanding of SQL, SFTP, Networking
  • Problem solving and analytical skills
  • Leadership capabilities
  • Professional and flexible approach
  • An ITS background in customer service within the financial / investment sector and an understanding of financial business applications from a customer's perspective would be advantageous.

    Training will be provided where required.

    If this sounds like you, please submit your online application now.

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