Outage Manager
CallCentre People
Onehunga, Auckland, New Zealand
3d ago

Description

We are New Zealand’s largest privately owned outsource contact centre : we service a diverse range of national and multinational corporate clients.

We are seeking passionate people to be a part of our Outage Manager team to help provide outstanding service for our clients and customers.

In this role you will be responsible on a daily basis for ensuring client KPI's are met, customer's are looked after and being the point of contact between our clients and contractors, as well as multiple retailers.

We are after a reliable, self-motivated oriented agent with a customer service background. Adaptable to a wide range of systems and processes, and to a wide variety of customer inquiries.

This is a fantastic opportunity for experienced customer service reps that are looking for a new and exciting position.

What does the role involve?

  • Ensuring all jobs are logged correctly
  • Escalations to correct people
  • After hours dispatching
  • Answering emergency calls and relaying information to correct contractor
  • Ensuring the Call Centre has up to date outage information
  • Receiving, assigning customer requests to relevant contractor
  • This role works Monday to Sunday, 24 / 7 on a rotating roster, where the successful candidate will work 4 days on, 4 days off, in a combination of days and night shifts.
  • The shift block are DAY - 6 : 30am 6 : 30pm NIGHT - 6 : 30pm to 6 : 30am.

    Requirements

  • Highly Motivated with self-discipline
  • Outstanding communication sills
  • Show a desire to achieve
  • Have pride in their work and a can do attitude
  • Must be available to work Monday -Sunday on a 24 / 7 roster rotation
  • Previous Inbound / Outbound call centre experience
  • Ensure deadlines are met
  • Provide reports as requested
  • Benefits

  • A fun, vibrant and friendly environment
  • Permanent contract
  • Career progression (promotion from within)
  • If you are interested in career progression and want to take that next step then this is the position for you and we want to hear from you.

    All applicants will need to undergo a Drug test and Ministry of Justice.

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