Guest Service Generalist
Travel + Leisure Co
Wanaka, Otago, New Zealand
4d ago

Put the World on Vacation

At Wyndham Destinations our mission is simple : to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime.

As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

How You'll Shine

The Guest Service Generalist is responsible for completing daily Front Office, Food & Beverage, Housekeeping, and Maintenance functions.

Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

Responsibilities include, but are not limited to :

  • Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries / bookings, reservations and night audit procedures
  • Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
  • Housekeeping functions such as cleaning & maintaining guest accommodation
  • Food & Beverage functions such as preparing and serving Food & Beverages
  • Maintenance functions such as maintaining guest accommodation and common areas
  • How You’ll Be Rewarded

    Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include :

  • Professional development funding
  • Discounted Hotel & Resort stays globally
  • What You'll Bring

  • Genuine passion for customer service
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • Ability to work a flexible roster, including weekends, evenings and school holiday period
  • A Place for Everyone

    Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community.

    Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

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