Business Process Analyst
Waste Management NZ Limited
East Tamaki, New Zealand
39m ago

Are you ready to join aCompany with a robust digital programme who will value your contribution toachieving outstanding results?

We are looking for an experienced professionalto join our friendly and supportive Customer and Digital Delivery team and workin our new purpose-built state of the art Head Office, based in East Tamaki,Auckland.

You willplay an important role in delivering our Customer and Digital ExperienceStrategy through effective Business Analysis Capabilities and be part of broadprogramme of work, that will see you involved with and leading several keyinitiatives.

You will work with a varietyof stakeholders to help transform our customer experience, leverage digitalchannels, promote self-service and maximise the value of quality data and systemintegration.

Your business analysis capabilities will help you connect people,process and technology to deliver our customer first outcomes.

What you will achieve

In this varied role youwill play a critical role in the implementation of an ambitious customer firstprogramme of work, including :

  • Evaluating and improving business processes,customer and user experience
  • Documenting future state process maps toaddress pain points identified
  • Providing input to and coordinating keyproject activities including, but not limited to solution design, testing,coordination of training, reporting and data analysis
  • Working closely with our Salesforceimplementation for several key projects to drive efficiencies across thebusiness and improved customer experience.
  • Any experience with Salesforce willbe an advantage but not critical.

    Mostimportantly, you will have confidence providing critical thinking, leadershipand best practice advice.

    This isa great opportunity to make your mark in a fast-paced work environment.

    Who you are?

    As anexperienced professional in your field, you are a highly effective communicatorand passionate to work for an innovative and forward-thinking organisation.

    You are confident, able to juggle multiple projectsand deal with our internal and external stakeholders in a prompt andprofessional manner.

    You demonstrate high attention to detail, self-motivation,and can work independently with strong planning and time management.

    Ideally, you hold a tertiary qualification inBusiness / Commerce / Project Management and have experience in process mapping aswell as workshop facilitation.

    Your proven excel skills alongside yourexperience in; project management, implementation of complex integrated systemenvironments, data management and reporting will help you to succeed in thisrewarding position.

    At Waste Management, we understand our biggestasset is our people, and to get the most from our business and team, we mustinvest in tomorrow’s leaders.

    This is a fantastic opportunity to work within a successfulbusiness where your contributions will make a significant difference to ourcustomers.

    If this role sounds like you, we would love to hearfrom you!

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